Try our new Executive Chefs Sauce
Please note that due to the amount of holiday orders, and the short shipping weeks the last 2 weeks of December, we are extremely backed up. We may not get to your new order immediately. At the moment, we have to be strict with our policy of all orders being shipped first come, first served until we get caught up. If you can receive a Saturday delivery via FedEx, please supply us with a residential address and note in our Special Shipping Instruction location that you can receive Saturday Delivery.
Our goal is to ship our product to you so that it safely arrives with its full nutrition and flavor preserved, at the lowest possible cost to you. Our meats are processed fresh and then flash frozen until they arrive at your door. This method allows us to deliver meats of the highest possible quality.
Please note that we do require an order minimum of 5 lbs to ensure that your frozen products arrive safely.
Due to availability of some products, your order may not ship immediately. If it is critical that your order not be delayed, please call us at (800) 326-7874.
PLEASE NOTE: All orders are first come - first served and are never shipped the same day the order is placed. We do not guarantee that your orders will ship the same week they are placed. Our Shipping Schedule is as follows: 3 Day Shipping goes out on Mondays and Tuesdays, 2 Day Shipping goes out Tuesday through Wednesday, and 1 Day Shipping goes out normally on Thursdays. Fridays our Shipping Department is closed as UPS will not deliver on Saturdays (unless Saturday delivery is chosen) or Sundays. UPS cannot specify a time frame of when they can deliver but they state the package should get there anytime between 6:00 am and 7:00 pm. If shipping to a business please state your hours of operation Monday thru Friday. If you are ordering and must choose 3 Day Shipping, please be sure to try to order the week prior because if you order on Tuesday, Wednesday, Thursday or Friday, your order will not ship until the next following business week. If your order states UPS 2 or 3 Day Ground then these orders will go out Mondays through Wednesdays. Again, please note that orders do not ship the same day they are placed.
If you are not completely satisfied with your purchase, we will issue a refund or replacement of the product in question (your choice). To assure that your order arrives properly frozen, you will never receive your order on Saturday, Sunday or Monday. Just call us at (800) 326-7874 if you have any concerns. Its that simple!
We make every effort to ship your product as soon as possible. However, in order to ensure the freshest product we operate on a "just in time" inventory system. This means that some of our products may be momentarily unavailable and your shipment may be delayed.