Try our new Executive Chefs Sauce
On Monday, December 29th, UPS is only picking up 2nd Day Air packages for delivery on the 31st, and Next Day Air packages for delivery on the 30th or 31st. No UPS Ground shipments will be shipped that week.Please note that during the month of December is one of our busiest shipping months. We may not get to your order immediately, but we will be working as hard as we can to get you your product before Christmas. If you are able to get Saturday deliveries, please specify in the Shipping Instruction location as we have recently added FedEx as a shipper, and they will deliver home deliveries being shipped via Ground to most areas on Saturdays.
Our goal is to ship our product to you so that it safely arrives with its full nutrition and flavor preserved, at the lowest possible cost to you. Our meats are processed fresh and then flash frozen until they arrive at your door. This method allows us to deliver meats of the highest possible quality.
Please note that we do require an order minimum of 5 lbs to ensure that your frozen products arrive safely.
Due to availability of some products, your order may not ship immediately. If it is critical that your order not be delayed, please call us at (800) 326-7874.
PLEASE NOTE: All orders are first come - first served and are never shipped the same day the order is placed. We do not guarantee that your orders will ship the same week they are placed. Our Shipping Schedule is as follows: 3 Day Shipping goes out on Mondays and Tuesdays, 2 Day Shipping goes out Tuesday through Wednesday, and 1 Day Shipping goes out normally on Thursdays. Fridays our Shipping Department is closed as UPS will not deliver on Saturdays (unless Saturday delivery is chosen) or Sundays. UPS cannot specify a time frame of when they can deliver but they state the package should get there anytime between 6:00 am and 7:00 pm. If shipping to a business please state your hours of operation Monday thru Friday. If you are ordering and must choose 3 Day Shipping, please be sure to try to order the week prior because if you order on Tuesday, Wednesday, Thursday or Friday, your order will not ship until the next following business week. If your order states UPS 2 or 3 Day Ground then these orders will go out Mondays through Wednesdays. Again, please note that orders do not ship the same day they are placed.
If you are not completely satisfied with your purchase, we will issue a refund or replacement of the product in question (your choice). To assure that your order arrives properly frozen, you will never receive your order on Saturday, Sunday or Monday. Just call us at (800) 326-7874 if you have any concerns. Its that simple!
We make every effort to ship your product as soon as possible. However, in order to ensure the freshest product we operate on a "just in time" inventory system. This means that some of our products may be momentarily unavailable and your shipment may be delayed.